Real Time Analyst (M/F)

Adecco Recruitment is searching for a Real Time Analyst (M/F) for a retail multinational company.

Responsabilities:

• Provide analytics to validate and give support in the creation of hypotheses;

• Create and run ongoing reports in order to build continuous insight in local performance and help identify areas for improvement;

• Actively analyse all relevant data sources in order to create accurate and compelling insights;

• Generate insights in order to support the Experience Design Manager in creating awareness and triggering action both within and beyond the RCMP in order to create great customer experiences and maximize business outcomes;

• Ensure close collaboration and integration with group Remote Analytics in order to align on common priorities and ways of working as well as to share insights;

• Ensure collaboration with Sales and Resolutions as well as other relevant stakeholders within country RCMP in order to share actionable insights and contribute to continuous improvement.

Requirements:

• Qualifications in Mathematics, Statistics, Business Analytics or similar;

• Minimum 2 years of experience working as a business analyst in a contact center environment;

• Experience of stakeholders and change management;

• Expertise in conducting analysis and transforming these into clear actionable insights for stakeholders on all levels;

• Experience in working wwithin a global matrix organisation;

• Fluency in English.